Frequently Asked Questions


All Questions


        Q:Are you trading company or manufacturer??

          A:We are factory.

        Q:What is the regular MOQ for your product??

         A:Different product will have different MOQ. Many products can help start wholesale by only 1 carton to start!

        Q:How long is your delivery time??

        A:Generally,after we receive your payment ,it is 1-2 working days if the goods are in stock.,or it is 5-7 working days if the goods are not in stock, it is according to quantity.

        Q:Do  you provide samples?is it free or extra?

        A: Yes, we could offer the sample of some products for free charge but do not pay the cost of freight.

       Q:Can i put my logo/brand into the products?

       A:Sure, OEM/ODM is allowed, but if you want to put your brand into the products, then MOQ should be larger.

       Q:How about the Package of the products?

       A:As a factory, all of packages is neutral to support trading company and wholesaler and distributor even the End consumer(owner of spa/salon/clinic) from all over the world.

      Q:Can i put my own color box?

       A:Yes, you can design your own color box, but MOQ should be larger too.

      Q:What kind of payment method you accept?

       A:We can accept T/T(Telegraph transfer,bank  wire transfer), Money Gram, Western Union, PayPal,Credit card,etc.

      Q:How does your quality control?

       A:We have a professional QC team to check carefully the quality before out of factory and  the shipment.

      Q:How do you send/ship  the machine to us?

       A:Generally Speaking,By door to door service, ship by express: DHL,UPS,TNT,FEDEX,etc ,Or air cargo, Or by sea.

      Q:Do you offer clinical training?

       A: Yes .Welcome to our company for free and professional training.

      Q:Do you offer OEM/ODM Service?

      A:Yes .Welcome to contact us for more details.

     Q:How many treatment are required?

      A: 3- 8 times per course of treatment.

     Q:How is your after-sale service.

     A:We have a professional technology supporting team for your timely services. You can get the help you need in time by telephone, webcam, online chat (Google talk, Facebook, Skype). Please contact us once the machine has any problem. Best service will be offered. 

     Q:What certification do you have?

     A:All of our machines have the CE certification which ensures the quality and safety. Our machines are under strict quality management to ensure good quality. Because we fully understand that it will be a great trouble if machine have any problem during working at oversea.

     Q:Will you teach how to use the machine?

     A:Yes, we can provide a complete user manual and usage video for instruction and application. And 24/7 online consultant service ensure you whatever problem and whenever you meet, you can solve easily.  It is easy to operate by anyone with the instructions. 

      Q:Do you have any warranty?      

      A:Yes, we have. Three years warranty on host machine is given. Six months free replacement warranty for handles, treatment heads, and parts.

  We have a quality assurance date which is  6 months. if the item is defective within 6 months due to quality issue, we will repair or replace it for free (according the products). please notice, warranty does not include accident, human fault or improper used.




While other companies maybe continue to market their products,only URBEAUTY  Customer Care offers the comprehensive service and support programs necessary to ensure maximum availability from your URBEAUTY systems.

URBEAUTY provides the comprehensive service and support programs and certified parts to ensure peak operation,safety,and maximum up time from your Urbeauty Aesthetic/clinic beauty machines.
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